We turned in our very normal tax returns in early April with the expectation that they wouldn't be done in time for the deadline. They put in an extension. They never actually told us they did until I showed up in person to ask. No email, no call. This was fine I suppose. But now we need to verify they even filed an extension as I was only told that from the receptionist and don't have a receipt of this.It is now August. No calls, no updates. Called many times only to get a recorder. Note, not even voicemail but a 1990s recorder message. No reply. Called several times during posted open business times. Emailed several times, sent an email via the public facing interface on their website. Waited a week, no response. Ended up going in in person to just pick everything up and take it somewhere else. The receptionist was not at all surprised and just apologized. I'm dumfounded. Before you think this event is questionable, please see that I've put in dozens of almost only very appreciative reviews, almost 6 million views. Zero vendetta other than to just warn you that our first and last experience was not even bad. It was a black hole.

Megan at the front desk was so kind and welcoming and Marina is is a godsend. I showed up and was an absolute mess, my tax situation with work and school (college student) were a mess and Marina for me right and was able to put everything together! She organized my mess with no fuss and such ease! Saved me money and was well worth my time and money. Cannot recommend her enough!! You will not be sorry! 10/10 Thank you Marina and Megan!